Agent-Glow
AI agents on the channels your customers already use.
For businesses and service teams answering enquiries across several channels.
Why Agent-Glow exists
Create AI agents, connect them to email, Microsoft Teams, WhatsApp, Messenger, Instagram, web chat and an HTTP API, give them a knowledge base to answer from, and chain them into automated workflows. Every customer gets a branded, isolated workspace.
The same questions arrive on email, WhatsApp, Teams and the website, and someone answers each one by hand. Usually the person with the most to do.
Agent-Glow lets you create an AI agent with a name, a persona and a scope, connect it to the channels you already use, and give it your documents to answer from. It can reply on its own or draft a reply for a person to send, and it declines politely when a question is outside its brief.
When a conversation needs more than an answer, workflows take over: look something up, call an API, wait for an approval, reply.
At a glance
- Email, Microsoft Teams, WhatsApp, Messenger, Instagram, web chat and an HTTP API
- Answers cite the documents they came from
- OpenAI, Anthropic Claude, Google Gemini or a local model, chosen per agent
- Automatic reply or draft mode, set per channel
Security and compliance: Cyber Essentials certified, hosted in the UK, ISO 27001 under way.
Part of the Glow family: for the people you serve: answer, book, record and support, every day.
How it works
1
Create an agent
Give it a name, a persona, a scope and a model. Decide what it should decline.
2
Connect the channels
Email, Teams, WhatsApp, Messenger, Instagram, the chat widget on your site, or your own systems over HTTP.
3
Add what it should know
Upload documents. Test questions and see the passages each answer came from.
4
Automate the rest
Chain agents, API calls, conditions and approvals into workflows that run on a message, a schedule or a webhook.
What it does
Every screen below is a running demo of the product, set up for one company with a few agents already answering. Yours would carry your own name, your own agents and your own documents, on your own subdomain.
Every channel, one agent
IMAP and Exchange email, Microsoft Teams, WhatsApp Business, Messenger, Instagram, a live chat widget and a public HTTP API. Each channel can reply automatically or leave a draft for a person.
A knowledge base that cites its sources
Upload documents and get hybrid semantic and keyword search, with the passages an answer came from shown alongside it.
Workflows, not just replies
Thirteen step types including agents, API calls, conditions, loops, routers and human approval, triggered by a schedule, a webhook or an incoming message.
Choose the model per agent
OpenAI, Anthropic Claude, Google Gemini, or a local model through Ollama. Mix them across agents as the job demands.
Guardrails built in
Strict scope with a polite decline for off-topic questions, spam filtering, rate limits, circuit breakers and a full audit trail.
Live in under thirty minutes
A branded workspace on your own subdomain, configured through the web interface with no code.
Who it is for
Businesses and service teams that answer enquiries and support requests across several channels and want AI to handle the first reply, or draft it for a person to send.
Support teams
A shared inbox where the first reply is written before anyone opens it.
Sales and enquiries
Answers at nine in the evening, with the lead captured for the morning.
Any team with a knowledge base
Policies, manuals and FAQs that finally answer back.
Plans for Agent-Glow
£35 per user, per month
plus £125 per month for the licence
A rate for each person using it, and one licence per organisation whatever your headcount. Volume pricing above five users.
Agents run on your own AI model provider account, connected to Agent-Glow, so model usage is billed to you by the provider rather than by us.
Prices exclude VAT.
Monthly or annual, and custom for larger organisations. Hosting, backups, security updates, new AI features and support are all included.
Managed service
We set up Agent-Glow, configure it around how you work, train your team and keep supporting you, for a set management fee on top of your plan.
See Agent-Glow for yourself
AI agents on the channels your customers already use. Book a demo and we will walk you through it, or send a message and a person will reply.